Frequently asked. Honestly answered.

You can book it yourself. What we add is the part booking sites don't do: we compare a few hotels we'd book ourselves, ask the hotel for your requests and get them confirmed, and stay on WhatsApp while you're away. There's no service fee for any of it.

Sometimes, not always. Send us the hotel and the price and we'll compare it like for like: the same room, board basis, cancellation terms and extras. If we can get a better rate, we'll tell you. If we can't, we'll tell you that too.

No. We don't charge a service fee, and the price we quote is the price you pay, with no hidden fees.

The rates we get from hotels and suppliers include our margin, so you pay the price we quote and nothing extra.

We don't call a hotel halal unless we've checked. A resort in a Muslim-majority country isn't automatically halal, so for each hotel we look at the kitchen, whether alcohol is served, the beach and pools, and prayer space. Then we tell you plainly.

No. We check each hotel and tell you plainly what it offers.

Yes, with the hotels. We book hotels in Makkah and Madinah, share trusted contacts for drivers and ziyarah, and help you find a good flight itinerary. We don't book Umrah flights. Travelling with elderly parents or young children? Tell us and we'll put the walk to the Haram first.

Both. Hotel-only stays, and full trips with flights, transfers, private guides and multi-centre itineraries.

Yes. We can arrange hotels, airport transfers, tour guides and excursions around flights you've already booked.

Saphara Travel Group Ltd is registered in England and Wales (company number 16336079). We work with clients across the UK, over WhatsApp.

Flights and flight-inclusive packages we book are ATOL protected by the ATOL holder we book them with, and you'll receive an ATOL Certificate. Hotel-only bookings and other services without a flight aren't covered by ATOL.

On all bookings with free cancellation, we don't take any payment or deposit until closer to your travel dates, before the free cancellation period ends. Non-refundable rates are paid when you book. Payments are made securely, and we accept American Express on some bookings, so mention it when you enquire.

We'll get back to you as soon as we can, with a few options compared like for like. Bigger trips can take a few days. Nothing is booked until you've chosen and said yes.

Message us on WhatsApp. We're with you throughout your stay, and after you're home, and we'll take it up with the hotel for you.

Yes. Hotels and flights for staff and clients, team and group trips, one point of contact on WhatsApp, and an invoice for every booking.